How much do you charge for delivery?
Delivery is FREE of charge on all orders above £50 to most UK mainland addresses. If the order is less than £50 then there is a small charge of £4.95 to cover postage and packaging. (For delivery to Northern Ireland, Republic of Ireland, Channel Islands, Scottish Islands and any other European destination please contact us to check shipping costs).
When will I receive my order?
As part of our mission statement we aim to get your order dispatched as quickly as possible. Most orders placed before 3pm are shipped the very same day. Currently we use DPD & Yodel to deliver parcels and Royal Mail or Hermes for smaller items.
During busier times and in the run up to Halloween some orders may take a little longer to process (typically 3- 5 days).
If the item is over-sized we will contact you to make suitable delivery arrangements.
When your order is dispatched we will automatically email you with the dispatch method and full tracking details (if applicable).
If your delivery is urgent please call our sales line as we may be able to offer a faster delivery option, this includes weekend deliveries (an extra charge will be incurred on timed deliveries and Saturday deliveries)
How will it be delivered?
Most of our orders are sent via DPD/Yodel & Hermes and full tracking details are emailed on the night before delivery will be made. These tracking details will show detailed scans from your parcel along its journey and also display estimated delivery times.
Smaller items are sent via Royal Mail and should be with you within a couple of days. (During busier times and in the run up to Christmas please allow approximately 5-7 working days before contacting our customer care team)
Please note that if an item is to be delivered by a pallet. The pallet company will call you to book in the delivery date. Pallet deliveries are to the Kerbside only.
Will I need to be in when my order arrives?
Ideally yes, but if you happen to be out we can pass a message onto our couriers to leave items in safe places or with neighbours. Delivery comments/instructions can be made at the final stage of the order process.
If you miss delivery our courier will automatically attempt to re deliver the next day or leave a card through your door allowing you to re-arrange the delivery on a day to suit.
If you have any specific delivery requirements please contact us and we will do everything we can to help.
When you receive your order
When sending your items we do our best to make sure the item(s) gets to you safely. Upon arrival it is very important to check the item and report to our customer care team any visible signs of damage.
Please check your order immediately after receiving it and let us know of any damages straight away by calling 01226 388 889. Full details can be found in the Terms & Conditions.
Damages must be reported within 7 days.